What does the star next to a Wi-Fi network name mean? Email: [email protected] Australia & New Zealand Australia: 1800 862 155 New Zealand: 0800 400 785. LeapFrog Academy is an educational app designed by educators and built by the leading brand in kids learning to assist 3, 4, 5, and 6-year-olds in their development and independent education. Through our features and learning programs, your child will be taught:. Reading & Writing: Become confident readers with lessons in the ABCs, syllables.
If your connection to a Wi-Fi router fails, you will see an exclamation point next to the router name in your Wi-Fi settings. Beneath the router name you will see 'Saved, secured with ....'. This means the tablet has saved the password you entered, even if that password is incorrect.
By far the most common reason for this error would be an incorrect password. Any time you see this error the first step in troubleshooting would be to forget and then enter the router password again. To forget the network password, tap the router name, then tap 'Forget':
If you are certain the router password you are entering is correct, but you continue to fail to connect to the router after forgetting and re-entering the password, there are several less common reasons the Wi-Fi connection could fail:
- The LeapFrog Epic can only connect to routers on a 2.4 GHz frequency. Most Wi-Fi routers run at 2.4 GHz, and most routers that run at 5 GHz will run on both 2.4 GHz and 5 GHz at the same time. Verify your Wi-Fi router is not set to run at 5 GHz only.
- You may be too far from the router. Move closer to the router, then try connecting again.
- Some routers have settings to limit the number of devices that may connect to the router at the same time. To test this, completely shut down one of your other devices that is connected to the router, then try connecting to the router with the Epic tablet again.
- Temporarily turn off wireless encryption or security on your router. By eliminating the password requirement, you can rule out any encryption issues. If the Epic tablet connects to the router once the wireless encryption is turned off, this would verify the password was the issue causing the failed connection.
- Try restarting the Epic tablet, then go to the Wi-Fi settings and try connecting to the router again.
- Try restarting the Wi-Fi router. While most routers simply need to be unplugged and plugged back in to restart them, refer to your router's manual for specific instructions. Once your router is restarted, verify it is working by connecting a computer, phone or other Wi-Fi device, then try connecting the Epic tablet again.
- Check for wireless interference. Other devices that operate on the same 2.4 GHz frequency as your Wi-Fi router may interfere with the Epic tablet's ability to connect to your router. Try turning off any of these devices which may cause interference: cordless phones, baby monitors, microwave ovens, bluetooth devices, wireless video equipment.
1) Routers in 5GHz mode are not compatible with LeapPad
The vast majority of routers operate on 2.4GHz. LeapPad's Wi-Fi operates on 802.11 b/g/n 2.4GHz networks and won't be able to find your network if the router is in 5GHz only mode.
Check your router's manual to verify you are not using it in 5GHz only mode.
2) UK only - TalkTalk or Sky Internet customers with combined modem/routers
This troubleshooting tip applies to LeapPad Ultra only.
The LeapPad may require a firmware update before it can communicate with the combined modem/routers supplied by TalkTalk or Sky.
To get this firmware update:
- Download and install the LeapFrog Connect application to your computer from www.leapfrog.com/connect
- Launch the LeapFrog Connect application on your computer
- Power on the LeapPad Ulta and connect it to your computer using the included USB cable
- Once the firmware update is installed on the LeapPad, disconnect from your computer
- On the LeapPad Ultra, go to the parent settings menu and open the Wi-Fi Settings icon
- You should now be able to enter your Wi-Fi password and connect to the network
3) Secondary Guest networks available on some routers.
Leapfrog Network & Wireless Cards Drivers
Some routers such as the Linksys E series have a secondary network in addition to the main network. On these routers you must use the main network to connect the LeapPad.
4) Ad-hoc Wi-Fi networks.
This refers to using a wireless device such as a laptop to create a network, rather than using a router to broadcast Wi-Fi.
Leapfrog Network & Wireless Cards Drivers
A router assigns an IP address to each connecting device. An ad-hoc network requires the user to assign an IP address to each connecting device. The LeapPad does not have a feature where you can assign an IP address, so you would not be able to connect it to an ad-hoc network.